Harassment Policy

At Solid Clouds, we are committed to creating a safe and enjoyable gaming experience for all players. Harassment of any kind will not be tolerated and we take reports of harassment very seriously.

Harassment is defined as any behavior that is unwanted, offensive, or creates a hostile environment. This includes, but is not limited to:

• Racist, sexist, homophobic, transphobic, or other discriminatory language or content
  
• Bullying or threatening behavior
  
• Sharing personal information of others without their consent
  
• Posting graphic or pornographic content
  
• Using hate speech or discriminatory language
  
• Harassment based on language or cultural sensitivity.
  
• False reporting

Please Note: Engagements within the recognized boundaries of the game's rules, policies, and content standards are viewed as valid gameplay. It is to be noted that persistent attacks from other players do not, in themselves, indicate harassment. It is a common occurrence for players to adopt a more competitive approach to the game, and this is just one aspect of the gaming experience. Reaching out to the game’s community for defensive tips could help you in fending off successfully from attacks.

We expect all players to treat others with respect and kindness. We also expect players to be aware of the content they are sharing in public spaces and to refrain from posting offensive or triggering content.

Reportable Behaviors

When an attack is accompanied by language or behavior that violates our policies, such as verbal abuse, threats of physical harm, profanity, racism, etc., it becomes a serious matter. In the event of a credible physical threat, it is imperative to report the situation to local law enforcement and then notify the Solid Clouds Team.

If we deem a threat to be credible, we reserve the right to notify the necessary authorities as outlined in section 3 of our terms and conditions

For non-critical incidents, please report them to the offender's Alliance Leader and report the harassment to solid clouds customer support (see below) for further investigation. We strongly advise ceasing contact with the offending party and avoiding any actions that could escalate the situation and keeping detailed records of the harassment.

Actions we may take against violators

Upon receiving a report of an incident through appropriate channels, we will conduct a investigation of all reports of harassment and take appropriate action. This may include, but is not limited to, warning the player, muting, banning, or any other action deemed necessary. We take appropriate steps to protect the victims of harassment and to ensure that they are not further targeted.

Reporting Harassment

To report harassment, please contact our support team at support@solidclouds.com. When making a report, please include as much information as possible, such as the player's username, the date and time of the incident, and any screenshots or video footage.

We want to create an environment where everyone feels safe and respected. We ask that you please do your part by treating others with kindness and respect, and reporting any behavior that violates this policy.

Please note that this policy is subject to change, and we reserve the right to update it at any time to ensure that it remains effective in preventing and addressing harassment in our gaming community.

For more information on interacting with other players please see our guide here