Regarding Today's Alpha Test Email
Wed Apr 08 2020 (Updated: Mon Dec 14 2020) - 1 min read
Today we sent an email to our players to notify them of their promised rewards for participating in the Starborne Alpha. Unfortunately, this email was configured using the wrong protocols causing players to see the email addresses of up to 49 other recipients in the same batch. We reacted as soon as we noticed, immediately reverting to the previous protocols and our regular mail services remain unaffected.
We are informing affected players of this issue and we will continue to personally respond to everyone who reaches out to us in regards to today’s incident. We take the privacy of our players very seriously and we are committed to learn from this mistake to ensure this never happens again.
If you have any questions, please reach out to us at firstname.lastname@example.org
Stefán Gunnarsson, CEO and Founder of Solid Clouds