My game progress has been lost, what can I do?

You may occasionally be logged out of your account when the game updates. If you notice that your progress appears to be lost, try signing in again via the start menu (shown below). If you've forgotten your password, you can learn how to reset it here. 

If you have not created an account or cannot remember the email used to register, please contact us here. Be sure to include as many of the below details as possible.

• Account name
• Date the account was created
• Name of alliance, if in one
• Last login date
• The gameplay progress of the account (e.g., highest level unit, commander level, owned legendary units)
• If a purchase was made, a receipt of the purchase
• A possibly associated email address

Purchase receipts

For information on how to access your purchase history, check the articles below:

Google Play (Android): Review your order history

App Store (IOS): See your purchase history for the App Store or iTunes Store

Steam: How/ where can I view my transaction history?

Note: For purchases made through the PC client downloaded from our website, you will receive an email confirmation. This confirmation serves as proof of purchase and can be used to verify your transaction if you need to recover your account.